Privacy Policy
Your Privacy Matters to Us
At Skylight Counseling Services, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website and services.
Information We Collect
When you use our website or services, we may collect the following types of information:
Personal Information such as your name, phone number, email address, or other contact information when you fill out contact forms or request an appointment.
Health Information you voluntarily provide in messages or intake forms related to mental health treatment.
Technical Information such as IP address, browser type, and usage data via cookies or analytics tools (non-personally identifiable).
How We Use Your Information
We use your information to:
Respond to inquiries or appointment requests
Coordinate care and communicate with you regarding treatment
Improve our services and website functionality
Meet legal and ethical obligations under healthcare laws
HIPAA Compliance and Data Security
All client health information is stored and managed in systems that are fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). This includes:
Encrypted electronic health record (EHR) systems
Secure client portals for communication and document sharing
Access controls to ensure only authorized personnel can view protected health information (PHI)
Regular data backups and system monitoring for enhanced protection
We take every reasonable measure to safeguard your information from unauthorized access, alteration, disclosure, or destruction.
Sharing of Information
We do not sell, rent, or trade your personal or health information. We only share your information in the following circumstances:
With your written authorization
As required by law (e.g., court orders, mandatory reporting laws)
In connection with treatment, payment, or healthcare operations
To prevent harm to you or others, in accordance with ethical and legal responsibilities
Your Rights
As a client, you have the right to:
Request access to your health records
Request corrections to inaccurate information
Request restrictions on how we use or share your information
File a complaint if you believe your privacy rights have been violated
More details about your rights are available in our Notice of Privacy Practices, which is available upon request or provided at your first appointment.
Cookies and Analytics
Our website may use cookies and third-party analytics tools to help us understand how visitors use our site and to improve user experience. These tools do not collect personally identifiable health information.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies before providing any information.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review the policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or your information.